
Having tried
Kam Ding in Coquitlam which was mediocre, we decided to try another Chinese restaurant in the area; Poco Ocean. When we walked in, the two of us stood by the entrance for a good ten minutes and the owner's wife as well as a waitress stared at us, but never spoke a word or acknowledged us. After feeling a bit awkward just standing there, I decided to wait outside because the restaurant was fairly hot and the waiting area is quite small. As another ten minutes passed, BF came out and I asked him how long the wait would be. Surprisingly his answer was, "I said 'excuse me' twice to the owner's wife but she ignored me." LOL at the time it was a bit hard to believe, so I decided to walk in myself and ask.
When I walked up to the waitress at the front counter, I asked how the long wait would be for two people and she walked away. Usually at this point or honestly even standing there earlier for ten minutes without even being acknowledged, any normal person would leave. However, I was curious to see how a family operated business could treat their customers like this. Is the food really that good or something? When the waitress came back and I was still standing by the counter, she looked at me like why are you standing here? So, I asked in Chinese how long the wait would be for two and after she kept waving "no" while cleaning up a table, her response was "I don't know." Okay… after telling her we will wait outside, she walked away without saying anything.
Shortly after five minutes of waiting, we went back to the car and was thinking it is not normal to put up with service like this. But at the same time, we really wanted to find out how good a restaurant must be to treat their customers so rudely. On the way back to the car and about to leave, we noticed some people leaving the restaurant and decided to walk back in.

After settling down, we waited around ten minutes for tea which is not a big deal since neither of us drink tea and only use it to clean the table setting if needed. Poco Ocean has an outdated Chinese menu written on a whiteboard at the back of the restaurant and an English menu is available if requested. If comparing the two, every item on the Chinese menu is offered in the English version, except the prices have not been updated.
While we were waiting for the food, a couple came in and asked how long the wait would be. Usually I would be surprised at this response but considering our experience so far, it seemed normal. The waitress said, "it's very busy today, maybe thirty minutes but even if you wait, we might have to close the restaurant." Wow, imagine waiting thirty minutes and having to leave because the restaurant is closing. This is certainly a first, it is basically like saying there is enough business for the day and the restaurant is busy enough.