The Boathouse Restaurant is one of Vancouver's own chains and there are seven waterfront locations (English Bay, Horseshoe Bay, Kitsilano,
White Rock, Richmond, New Westminster and Port Moody). I remember coming to The Boathouse quite often with my family when I was in elementary school, but it sort of stopped when I started attending high school. Our Family liked The Keg more and Cactcus Club or Joey were the preferred choices in my teen years. Then I guess after a few mediocre visits to The Boathouse in my university years, I started disliking the restaurant chain. But recently, a friend mentioned he went on a date to The Boathouse and the food was decent so I started questioning why I disliked the chain to begin with.
Arriving for a late lunch but before Happy Hours on a Friday, we waited at the front for around five minutes and none of the staff or hostess were on site. I further peaked into the bar area and did not see any of the staff, but there was one seated table. As we continued waiting, my guest sneezed twice and super loud which echoed. I was thinking FML how embarrassing, but the hostess was still no where to be seen! So after waiting, I was pretty pissed because The Boathouse is a chain restaurant and most restaurant chains take pride in providing well above average service. Restaurants in Downtown Vancouver usually provide better than usual service to cater to the business clientele too.
So the last straw was when the telephone started ringing, the hostess was still no where to be seen and I decided to leave the restaurant. We scanned the area and Cactus Club or Milestones across the street from The Boathouse would have been a better choice and both restaurants looked fairly busy. However, I decided to give The Boathouse another chance because I made reservations through OpenTable and already had my mind set on visiting (for a few days too lol). When we re-entered the restaurant, the hostess was on the phone and greeted us when she ended her telephone call.
The hostess led us up the staircase to the dining room, dropped off the menus and walked away. As I sat at the window seat, I could not help but think that Cactus Club across the street has a full house because their service is pretty top notch.
The large dining room has spacious seating arrangements, but the interior is outdated and not the cleanest. The table was not clean and the cutlery were literally filthy. Who is the dishwasher? When our server arrived after a while, I asked if she could change my cutlery and she did not seem to understand why. Well trained staff would also ask my guest if his cutlery needed to be changed as well, but he used his white napkin and the glass of water provided to clean them. On top of that, I wanted to order a drink but as soon as I touched the drink menu, there was literally a cloud of dust. What the hell?
View from our window seat.
From looking for the unenthusiastic hostess to the poor first impression from our server, the service did not start off good. But as we started ordering and asking a few questions, our server opened up a bit to us. It was a bit awkward because when we inquired about the ingredients in the Whiskey Crab Soup, our server responded "uhh... crab". Umm okay. Our server was not rude or unfriendly at all, she just seemed a bit lazy. It is like she knew the answers, but it took her a while to provide more useful responses. I like how she warned us the Crispy Fish Tacos are already considered a meal and going for the Ahi Tuna Tacos would be a better choice as an appetizer though when we asked for a recommendation.
Having no sense of food direction in Coquitlam, Burnaby and New Westminster and coming up blank for a restaurant to try, Browns Socialhouse did not seem like a bad option. When Browns Socialhouse first came to Vancouver, my thoughts were very meh. Cactus Club and Joey are still on the top of my list for preferred chains and Browns, Milestones and Moxies are the ones I told myself that I am not in a rush to try. So finally after a few years, why not Browns?
Located at the Brewery District in New Westminster with floor to ceiling wall windows and two patios with a fire, I am already interested in atmosphere. Most of the time the atmosphere is not really all that important to me, but it was really nice having the whole patio to ourselves and sitting right in front of the fire where it kept us warm. We had the best seat at the restaurant and lots of privacy! Or I guess I mean lots of peace because diners have a really clear view of the patio from the inside.
