After seeing many positive reviews about Bao Bei, I have been wanting to come here for months! BF and I came in the early evening and we were seated right away by a male host. I was expecting to wait for a few minutes since I read sometimes there is a line up (the restaurant is very small), but the restaurant was less then half full.
MARINATED EGGPLANT, PORK AND PRAWN WONTONS IN CURRY XO SAUCE, HOUSE MADE TAIWANESE SAUSAGE, SHAO BING AND BEEF TARTARE.
The menu is limited and I noticed that everyone was drinking? Bao Bei seems to be a place to drink and snack. With the menu already limited, our waitress told us the pork jowl and crispy pork belly was sold out, our menu then became more limited.
The food is edible but is it worth the price? The SHAO BING ($12.00), BEEF TARTARE ($14.00) or WONTONS ($9.00) are not IMO and technically the EGGPLANT ($4.00) can be considered over priced as well. I may sound bias but as I mentioned before, everyone here was drinking and I feel like this is just a place to drink and snack. And that is it. So if people are here to drink, I can understand why the food does not taste very good. It is as if people come here after dinner and they are eating when they are already full, so that way if the food does not even taste good, it will not matter.
Service wise.. I have never been more furious than at this restaurant. The male host seated us right away (it was pretty empty inside so we were able to get a seat and not have to wait). Next, the female waitress seemed friendly and she disappeared after but not a big deal. What upset me the most was as the dishes were coming out, no one even told us what they were. Actually, the people bringing them out did not even say one word to us. No "enjoy your ....." or "this is the ....." , nothing. Our plates were not cleared as well. Service does not exist here unless you are a regular customer. In the end, we asked for the bill and the man seemed to have an attitude problem. BF thought okay, let's give them a 20% tip and see if employees here will at least say thank you for visiting.
...we got nothing. Even with a 20% tip. No "have a good night", "bye", "thanks for coming", nothing. Not only that but it takes somewhere who had a pretty good meal, or a very bad meal to e-mail a restaurant. I e-mailed them and a week later, no response. That really shows they do not care. Even on Instagram I tagged Bao Bei, no response. If they do not even pretend to acknowledge this situation, it really shows what kind of restaurant this is, they must only enjoy their regular customers.